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Hotel Policies

RATES AND DEPOSIT
All rates are based on single or double occupancy. Rates do not include state and local room taxes. Deposits of 50% of your package are required to secure your reservation. Deposits of 100% are required for one-night reservations only.

CANCELLATION, NO-SHOWS & MULTI ROOM BOOKINGS
If a reservation is cancelled less than 14 days prior to arrival, you are responsible for ALL room and package charges for the entire reserved period. If a reservation is cancelled with prior notification of more than 14 days, you will receive a complete deposit refund (less a $35.00 processing fee). Weddings and whole-house rentals carry their own refund policy. See your contract or innkeeper for details. "No calls" & "No shows" will be billed for 100% of the reservation / package.

For multi room bookings and reservations for 4 nights plus there is a 30 day cancellation period before the first nights booking stay. Failure not to notify the Innkeeper to cancel before this time will result in a no deposit refund.

Key Calendar Holiday Dates:
For July 4th & Labor Day weekends we require a 30 day cancellation period on bookings for these dates.
Multi Room Bookings:
When one party or group book all Hexagon House rooms, it does not mean its an agreement to book the whole of The Hexagon House property and /or grounds. Only guests who have reserved a room may stay at the property. People invited by guests must be approved by the Innkeepers. Hexagon House is a small Inn and Bed & Breakfast . It is not an AIRBNB business


CHECK IN / CHECK OUT
Check-in is between 3:00 – 4:00 pm. If you need an earlier or later check in please contact the Innkeeper. Check out is at 11:00 am.

Late check in policy. Check in after 7pm is only permitted by prior agreement with the Innkeeper.

MINIMUM STAYS
Two-night minimum stay applies to all rooms on weekends during mid-May to October (peak & off peak seasons).
Some weekends for special events and holidays may require a three-night stay.

In Peak Season (from mid June till early September), as specified on the Hexagon House booking site, all rooms for all week days & weekends, require a minimum two night stay, with the exception of The Cherub Room.

The Cherub Room can be booked for one night in off peak and peak seasons, for Sunday till Thursday nights.
(Please contact the Innkeeper for details)

OTHER POLICIES
Gift Cards: Contact Innkeepers for list of third party gift cards that we are able to honor.

Smoking: We offer a strictly smoke-free inn.

Dressing Robes: Are provided for guest use whilst staying. We reserve the right to charge $89.95 per robe, for robes not returned. If you would like to gift a robe, please contact the Innkeeper, allowing 10 days notice and we will arrange it for you.

Pets: We are unable to accommodate guests' pets on the property.

Children: Hexagon House is an adult-only property but we are happy to discuss the possibility of older children of 16+ staying.

Rooms: Are based on single or double occupancy only

Weddings: Use of the Hexagon House and grounds for photography and wedding preparation is reserved for guests who have arranged for a wedding package.

Frequently-Asked Questions

WHAT TIME IS CHECK IN?
Check in with the Innkeepers is 3:00 to 4:30 pm. For a later check in, you will need to speak to the Innkeepers to arrange a pick up time for your key.



MAY WE CHECK IN EARLY OR JUST DROP BAGS OFF?
Check-in with the Innkeepers is from 3:00 to 4.:30 pm. We would be delighted to arrange an earlier check or bag drop, please to speak to the Innkeepers to arrange a suitable time.

MAY WE LEAVE AT NOON VS 11:00 AM?
Typically we need every available hour to prepare for our new guests arriving. During quieter seasons, it is more likely that we can accommodate this request.

MAY WE PREPARE MEALS IN YOUR KITCHEN?
The kitchen is for innkeepers' use only, due to insurance reasons.

MAY WE HAVE LOCAL FRIENDS AND FAMILY JOIN US?
We love to share our West Michigan bed and breakfast, but please check with us first. Our Hexagon House guests are here to enjoy our historic home and our common areas need to be available for their use. Please contact the Innkeeper to discuss.

ARE THERE REFRIGERATORS AVAILABLE FOR OUR USE, MAY WE BRING COOLERS?
A small refrigerator is available for all guests in the cupboard room, which can be found directly under the main stairs.

There is a mini-fridge in the Cottage Rose Suite.
Small-sized coolers may be kept on the porch outside your room.

MAY WE BRING OUR YOUNG CHILDREN?
Hexagon House is an adult-only property but we are happy to discuss the possibility of older children of 16+ staying. 

Please contact the Innkeeper to discuss this before booking.

CAN WE RENT THE INNKEEPER'S COTTAGE?
Yes, you can rent the Innkeeper's Cottage. Please see the Carriage House details on our website to book.

WHAT IS THERE TO DO IN THE PENTWATER AREA?
There is much to do in the Pentwater-Silver Lake-Ludington region. The lakes offer all manner of water activities, the dunes are great for RV-ing, shopping, dining, and art galleries are prevalent, Pentwater beach is among the nicest in Michigan, and local golf courses are abundant.

Check out our Things to Do page or Local Resources page for more information!